This week the postman and UPS driver brought us three packages that we opened and simply set aside, without doing anything with them. If any of them was yours, and you needed something done in a hurry, we won’t know because there were no instructions or contact information included—just a tool or two, or a dummy round.
You may have called and talked to someone about an alteration or sharpening you wanted. Last week, or two months ago–it doesn’t matter when you called, we simply can’t be expected to remember specific conversations because we talk to so many people.
When sending packages to us for whatever reason, please include your name, address, phone and email–if you have it. You must also provide specific instructions as to what you want done with whatever you sent (Dave doesn’t know what you need). Finally, please provide payment information so we don’t have to make an otherwise unnecessary call.
When we have the information we need, your work will be completed more quickly than if we have to guess at what you want done. And, your package won’t sit on a shelf, waiting for you to contact us.
In spite of adding machinery and personnel, our manufacturing times for special-order items are still much longer than we’d like.
The manufacture of chambering reamers is much more involved than making gauges, and that is a small part of the problem. The larger issue is the many orders for “specials” that are ahead of yours.
When quoting an estimated manufacturing time, we look at our backlog and make a “best guess”, based upon our backlog, the type of reamer and its similarity to other orders already in the shop. Generally, we come pretty close to our estimate.
What doesn’t help us to meet your expectation of when your tool will be finished, is having to answer calls asking about its progress, even though we all understand the frustration of waiting for something after having ordered it.
Calls about your tool’s progress won’t speed it through the shop and only serve to frustrate us and likely you as well. If we’ve quoted 3-4 months, please give us at least the 3 months before calling. We’ll have more time to devote to production and you won’t have to hear us remind you of the manufacturing time we quoted when you ordered.
Occasionally our tools are used by gunwriters for their projects. When they are returned, we offer them to you as “professionally tested” at prices much lower than catalog prices.
Please see attached list and prices for these tools. Maybe one of them would work for your project! Writers’ ToolsWriters’ Tools