get in touch
Grand Blanc, MI
8200 Embury Road
10:00 am – 4:30 pm
Please click on a question below to reveal the corresponding answer. Can't find your question? Please contact us today!
Do your products come with a warranty?
can i return a product?
How do I send you tools or samples?
Mail tools and samples to:
Manson Precision Reamers
8200 Embury Road, Suite 1
Grand Blanc, MI. 48439
Please include detailed instructions for the work you want done as well as your name, address, phone number and payment information.
If you have additional questions about this process, please contact us.
When will my order be shipped?
We try to ship most of our standard inventory items as soon as possible. Although most items listed in our catalog are generally in stock, there are times when these items are out of stock and your order is placed on backorder. Please wait approximately 1-2 weeks before contacting us on the status of an order. For online orders only, you will receive an order confirmation email at the time of the order and a separate email with tracking information once your order has shipped. We appreciate your patience on this matter.
In the event that the standard inventory item is back-ordered, we will contact you with an estimated ship date.
Often times, a choosing a removable pilot on your tool may add 1-2 weeks, depending on the scenario. This is because we may need to install the removable pilot on a solid pilot, which adds a small lead time. Please wait approximately 1-2 weeks before contacting us on the status of an order.
If a special/custom tool is being made on your order, then the shipping date will be quoted at the time the order is processed.
In the event that your order has not been shipped within the quoted lead time, please contact us.
what if i don't receive my order?
In the event that your order never shows up, please contact us immediately so we can assist.
If your order was marked as delivered but did not arrive, we recommend waiting 48 hours from the delivery time before contacting customer service. Please also check side entrances, or neighbors to see if your package was misplaced.
For international orders, there is often a delay in the shipping process, which may lead to longer than projected shipping times.
Can I change my shipping information after my order has been placed?
Please contact us immediately if changes need to be made to your order and will try to accommodate.
Are there countries that you do not ship to?
Manson Precision Reamers will not ship products to the following countries: Afghanistan, Cambodia, Central African Republic, Cyprus, Cote d’Ivoire, China, Cuba, Democratic Republic of Congo, Ethiopia, Eritrea, Haiti, Iraq, Lebanon, Libya, Russia, Somalia, South Sudan, Sudan, Zimbabwe, Republic of Sudan, Liberia, Saudi Arabia, North Korea, Syria, Venezuela, Burma, Belarus. Other countries may be denied at any time at the discretion of Manson Precision Reamers.
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